As a tester working on the Jambo team, I’m the advocate for the customer. I stand in as the customer’s representative when we talk about design decisions and fixing bugs. But it’s far better when I don’t have to pretend, so I’m very thankful that I also get to help with the customer support side of things.
It’s so much better to represent a real customer than to talk about what-if’s, to write a bug report that says “a customer encountered this problem.” If I do my job well, customers won’t find many problems. But for the few that slip out, I’m grateful when our users alert us as soon as they see a problem, because then we can fix it before it affects too many others.
So I thank Wayne M. for encouraging us to improve our error handling in email invitations. And Matthew H. for helping us understand some new angles on firewalls and other real-world situations. And Jermaine J. for reporting discrepancies on our web site. And thanks to everyone else who reminds us that Jambo isn’t an experiment in a petri dish, but something that real people are using. When I know that a customer cares about a certain feature, it motivates me to explore that area further, so often we make additional improvements beyond the original scope of the issue.
Keep the comments coming! If you’re having any kind of problem using the Jambo application or web site, please contact support@jambo.net. And for other feedback, contact feedback@jambo.net.
If you don’t yet have the opportunity to use Jambo, are you planning to attend a conference? Do you attend a school or professional organization that could use it? A coffee shop you spend time at that wants to use it? Let us know where you could put Jambo to good use.